Jobs, fresher vacancy - Head of Engineering (Customer Experience) • UK

Company: ASOS

UK

Job DescriptionAt ASOS, we’re passionate about bold, seamless digital experiences. As Head of Engineering, Customer Experience, you’ll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on.CX is at the heart of our brand. As we scale, we have a unique opportunity to redefine how customers experience ASOS. By unlocking advanced personalisation and delivering consistent, connected journeys across web and app, you’ll help set new standards for engagement, speed, and reliability. You will deliver and maintain the home page, the product detail pages and ensure that our customers are presented with ASOS content and product information in an immersive way. You will constantly look for new technologies that can differentiate the ASOS online experience from our competitors.Your focus: craft a unified, personalised customer journey that excites, engages, and drives lifetime value. You’ll empower 5 Engineering Leads, partner with the Head of Product for CX, and deliver against a Tech & Product roadmap that drives innovation and customer impact. This is your chance to shape the future of fashion e-commerce at scale.We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.What You’ll Be DoingDefining Vision & Strategy: Set and execute the technology strategy for customer experience, aligning with ASOS’s business and product goals.Team Leadership: Inspire, mentor, and develop a high-performing engineering team, fostering growth and technical excellence.Engineering Excellence: Champion robust, scalable, and high-performing platforms that deliver immersive and trustworthy customer experiences.Cross-Functional Collaboration: Work closely with Product, Design, and Customer teams to bring innovative digital experiences to life.Driving Innovation: Adopt modern technologies, frameworks, and architectures to enhance speed, agility, and quality.Customer Focus: Ensure all solutions balance innovation with reliability, accessibility, and customer needs.Culture Building: Embed a culture of curiosity, continuous improvement, and empowerment within the engineering teams.