Jobs, fresher vacancy - Banqueting Head Waiter • Windsor & Maidenhead

Company: Blue Arrow

Windsor & Maidenhead

Position - Banqueting Head Waiter Salary - £32k + tips Hours - 5/7 days POSITION OVERVIEW Manage the smooth running of the In Room Dining and Events services following the company standards and procedures. Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guest's expectations. ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS · Ensure that the department is well organised and the required administration is carried out accurately and timely. · Day to day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business. · Write rotas and manage shifts patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems. · Attend weekly function meetings and daily hotel briefings · Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly. · Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&L. · Have a high level of presence within the department to lead by example through a 'hands on' approach. · Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service. · Log any guest information accurately, · Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring. · Provide knowledgeable food & drinks advice offering suggestions and recommendations · Ensure that all billing and cashiering are conducted as per the required standards · Aim to achieve Gallup and Engagement targets · Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach. · Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles. · Work closely with the Events Operations Manager on any specific projects you have been given responsibility for. QUAIFICATIONS & DESIRABLES · Hotel school diploma or equivalent · 5 star hotel experience · Previous similar experience · Food and wine knowledge · Commercial and Business awareness · Excellent interpersonal skills · Leadership skills · Influencing skills · Training skills · Complaint handling/Problem solving · Motivator Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.