Jobs, fresher vacancy - Senior Parts Advisor - Chandlers Ford • Hampshire

Company: Premier Recruitment Solutions

Hampshire

What You'll Be DoingAs Senior Parts Advisor, you will be responsible for the smooth operation and performance of the Parts Department, ensuring that customer service standards and business targets are consistently met. This includes day-to-day leadership, process management, stock control, and cross-department collaboration.Your responsibilities will include:Ensuring all parts team members understand their customer service expectations and monitoring performance against agreed targets.Leading by example and promoting positive behaviours and values throughout the team.Working closely with Sales, Service, and Administration departments to deliver an excellent customer experience.Managing the daily operations of the Parts Department, including parts and accessory sales, margin performance, and departmental targets.Planning and overseeing stock levels to meet customer demand while minimising costs.Ensuring non-current stock is promoted or returned within required timeframes.Managing stock visibility and providing accurate information on availability and pricing.Negotiating with external parts suppliers where appropriate.Continuously reviewing and improving parts processes to enhance satisfaction and profitability.Managing trade sales activity, including prospecting, pricing, and van sales.Working closely with colleagues to resolve customer complaints.Monitoring training needs and ensuring development plans are in place for team members.Coaching and supporting individuals to address performance issues.Assisting in recruiting new team members.Coordinating showroom display and accessory presentation.Identifying sales opportunities across departments and ensuring they are handled by the appropriate specialist.Planning and managing your own sales activity, including contacting prospects to generate new business.Maintaining showroom environments and displays in line with agreed standards.What We're Looking ForThe ideal candidate will bring:Strong organisational skills, able to plan and prioritise for themselves and others.Experience supervising or mentoring team members.The ability to quickly understand information and deliver well-considered responses.A strong work ethic and adaptability in a changing environment.High attention to detail with consistently accurate work.The ability to remain positive and flexible during market or business changes.A relevant technical qualification or proven experience working with vehicle parts.Strong communication skills, able to manage internal and external relationships effectively. What's in It for You?Competitive salary and bonus scheme.Full training and ongoing support.30 days' holiday including bank holidays, with additional days awarded for long-service milestones.Birthday day off.Discounts on MOTs, servicing, and parts.Referral bonuses for introducing new colleagues or customers.Life assurance and contributory pension scheme.Employee assistance programme.Excellent opportunities for development and career progression.Role-dependent benefits such as tool insurance.Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit.INDAUT