Jobs, fresher vacancy - Customer Service Assistant • Pontyclun

Company: CRA Group Recruitment And Payroll Ltd

Pontyclun

3 Month Contract With A Local AuthorityJob PurposeThe Customer Service Assistant plays a key role in supporting the Community Equipment Service at Vision Products by delivering a high standard of customer care and administrative support. The role ensures efficient communication with clients and smooth coordination of equipment deliveries, collections, and repairs, contributing to effective day-to-day operations and positive customer experiences.Key ResponsibilitiesHandle incoming telephone enquiries professionally, courteously, and efficiently, ensuring a high level of customer service at all times.Assist in scheduling deliveries, collections, and equipment repairs by liaising with clients to agree suitable dates in line with order requirements and service standards.Accurately record and update customer and order information on internal systems.Carry out general administrative duties, including filing, data entry, and documentation, to support the smooth running of operations.Communicate effectively with internal teams, drivers, and technicians to ensure timely service delivery.Support problem-solving and query resolution, escalating issues where appropriate.Maintain confidentiality and comply with company policies and procedures.RequirementsStrong communication skills, particularly telephone manner and customer-facing interaction.Good organisational skills with the ability to manage multiple tasks and priorities.Basic IT skills, including the use of office systems and databases.Attention to detail and a methodical approach to administrative tasks.Ability to work effectively as part of a team and independently when required.Previous experience in a customer service or administrative role.Experience working in a healthcare, community service, or logistics-related environment.Familiarity with scheduling or order management systems.