Jobs, fresher vacancy - Client Success Executive • UK

Company: OLI Systems

UK

Join Our Innovative TeamAt OLI, we’re transforming the future of chemistry modeling and industrial decision-making. Our mission goes beyond developing powerful software, we enable our customers to extract real, measurable business value from complex chemical and operational data. As part of our Commercial team, the Client Success Executive plays a critical role in ensuring our clients realize the full value of OLI’s solutions while building long-term, trusted partnerships across global industries.We are seeking a Client Success Executive who thrives at the intersection of customer outcomes, commercial ownership, and cross-functional leadership. This role is ideal for someone who is passionate about retention, growth, and delivering a best-in-class client experience post-sale.Your Role: Client Success ExecutiveThe Client Success Executive is accountable for retention, expansion and customer value realization across an assigned portfolio of OLI clients. This role owns the commercial post-sale relationship, ensuring clients achieve measurable outcomes from OLI's solutions while driving renewals, expansion revenue and long-term account health. The CSE operates as the primary client relationship owner post sale, coordinating across the Commercial Teams, Technical Consulting, Support, and Product to deliver consistent, high-impact client experience. About OLILeaders in Chemistry Solutions, OLI stands as a beacon in the industrial software landscape, mastering complex chemical phenomena. Our advanced process modeling and chemistry simulation solutions are trusted in over 35 countries by more than 500 enterprises and academic institutions to improve asset reliability, sustainability, and operational performance.At OLI, innovation and customer impact drive everything we do. Our investments in cloud-based analytics, real-time chemistry insights, and automated modeling technologies continue to set new standards for industrial digital transformation.Why You’re Vital to Our MissionAs a Client Success Executive, you are central to OLI’s long-term growth and customer trust. Your leadership ensures that commercial commitments translate into realized value for our clients. By proactively managing account health, identifying growth opportunities, and guiding strategic conversations with client stakeholders, you help position OLI as a long-term partner, not just a software provider.Your ability to balance retention, expansion, and customer advocacy will directly influence OLI’s revenue stability, reputation, and customer satisfaction.Your Key Responsibilities Will Include:Retention & Renewal Ownership (Primary KPI)Own gross revenue retention (GRR) for assigned accountsLead all renewal activities, including forecasting, pricing coordination, and contract discussionsProactively identify and mitigate churn risk through early engagement and issue escalationMaintain accurate renewal pipelines and documentation within CRMExpansion & Net Revenue GrowthDrive net revenue retention (NRR) through upsell, cross-sell, and scope expansionIdentify expansion opportunities based on client usage, outcomes, and maturityPartner with Sales on opportunity qualification, positioning, and closingMaintain and execute account growth plans aligned with client business objectivesClient Adoption & Value RealizationEnsure clients achieve documented business outcomes tied to OLI’s solutionsMonitor adoption, usage trends, and key success milestonesLead Quarterly and Executive Business Reviews (QBRs/EBRs) focused on value delivered, ROI, and roadmap alignmentDrive adoption of new features, modules, and capabilities where applicableAccount Health & Risk ManagementOwn and maintain account health scores across assigned accountsProactively identify risk signals and execute mitigation plansServe as the primary escalation owner for commercial and relationship issuesEnsure consistent, documented client health assessmentsForecasting, Reporting & Data IntegrityMaintain accurate CRM data for renewals, expansions, and account healthProvide reliable retention and growth forecasts to leadershipContribute to weekly, monthly, and quarterly Client Success reportingCross-Functional Client LeadershipAct as the voice of the customer across Product, Support, Consulting, and other OLI teamsEnsure alignment between commercial commitments and delivery executionCoordinate internal resources to resolve issues and maximize client valueWe’re Looking For:Required QualificationsA strong educational and/or practical background in the application of chemical engineering and chemistry principles to industrial process modeling and simulation, a plus5+ years of experience in Client Success, Account Management, or post-sale commercial rolesProven ownership of renewals and expansion in B2B SaaS or industrial software environmentsStrong executive presence with the ability to manage senior client stakeholdersExperience managing complex, multi-year enterprise client relationshipsEducationBachelor's degree or advanced diploma in business, Engineering, Computer Science, or a related field required (or equivalent professional experience). Advanced degrees and industry-relevant certifications are a plus. Preferred QualificationsExperience with industrial software, engineering, energy, chemicals, or technical platforms Familiarity with value-based selling and outcome-driven success modelsExperience working in global, matrixed organizationsExperience supporting industrial asset owners in industries such as oil and gas, power generation, water, mining, or related sectors​​​​​​​Experience selling to highly technical engineering users, managers and leaders as well as enterprise IT departments and Line of Business stakeholdersExperience in selling asset and process modeling and simulation software to industrial, capital-intensive businesses; experience for companies such as Aspentech, Aveva, Honeywell, Emerson, KBC, AutoCAD, Bentley, etc. is desirable.​​​​​​​These are not required, but signal strong fit:Customer Success certifications (e.g., Gainsight, Success HACKER, TSIA)Value-based or consultative selling (e.g., MEDDICC, Challenger, SPIN)Project or delivery literacy (e.g., PMP, Agile fundamentals)CRM proficiency (Salesforce, Velaris or equivalent)Success ProfileA successful Client Success Executive at OLI:Consistently achieves or exceeds GRR and NRR targetsMaintains high forecast accuracy and clean, reliable CRM dataProactively manages risk rather than reacting to churnIs trusted by clients as a strategic partner, not just a vendorOperates with strong commercial discipline and customer-first judgmentWe’re OfferingAn opportunity to play a key role in a growing, global commercial organizationA collaborative, cross-functional environment where your impact is visible and valuedCompetitive compensation package, including incentive-based componentsThe opportunity to work with industry-leading technology and global clientsEqual Opportunity EmployerOLI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.Applicants will be evaluated through a structured, rubric-based interview process to ensure consistency and fairness. OLI supports equitable career progression, with advancement guided by clear evaluation criteria and regular performance conversations.Powered by JazzHR