Jobs, fresher vacancy - Call Centre & Customer Services • UK

Company: Digital Essentials

UK

About the RoleAt Digital Essentials, we believe exceptional customer experiences are the cornerstone of our success. We are seeking a dedicated Call Centre & Customer Services Representative to join our dynamic team. This role offers an exciting opportunity to be the frontline voice of our company, assisting customers with their inquiries, resolving issues promptly, and ensuring their satisfaction at every interaction.If you are passionate about delivering outstanding service and thrive in a fast-paced environment, this position is the perfect fit for you.Key ObjectivesDeliver high-quality customer support through phone, email, and chat channels.Resolve customer inquiries and complaints efficiently and professionally.Maintain accurate records of customer interactions and transactions.Collaborate with cross-functional teams to improve service delivery and customer satisfaction.ResponsibilitiesRespond promptly and courteously to incoming customer calls and messages.Identify customer needs and provide appropriate solutions or escalate when necessary.Manage and track customer requests using CRM systems to ensure timely follow-up.Maintain up-to-date knowledge of company products, services, and policies.Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.Assist in training new team members and contribute to continuous improvement initiatives.Adhere to company guidelines and compliance standards at all times.RequirementsHigh school diploma or equivalent; additional education or certifications in customer service is a plus.Proven experience in a call centre or customer service role preferred.Excellent verbal and written communication skills in English.Strong problem-solving abilities and attention to detail.Comfortable working with CRM software and basic computer applications.Ability to remain calm and professional under pressure.Flexible schedule with willingness to work shifts, including evenings or weekends if required.BenefitsCompetitive salary with performance-based incentives.Comprehensive health and wellness benefits.Opportunities for professional development and career growth.Supportive and inclusive workplace culture.Access to the latest digital tools and resources.Paid time off and holiday leave.