Jobs in London - General Manager - Hidden Society - London • UK

Company: Nightcap PLC

UK

General Manager - Hidden Society 45-50,000 +Bonus + Service Charge THE CANVAS IS BLANK. HELP US PAINT IT.Hidden Society: The 2026 Vision is coming to Fitzrovia. We're opening a new cocktail bar rooted in quality, intention, and considered hospitality. This is a venue designed for people who care deeply about craft, standards, and how guests feel when they sit at the bar.As General Manager, you are the "Captain" of the Ship. You are the face of the bar, the business owner, and the primary motivator of our Society. You don't just manage a site; you lead a culture. You are responsible for ensuring that our "WHY" to quiet the noise of the city is felt in every corner of the business.THE MISSIONThis is not about managing volume. It's about Leadership, Legacy, and Long-term Vision. What You'll Be Responsible ForThe Visionary & The Face Acting as the "Business Owner," taking full accountability for the brand's reputation and commercial health. Being the primary "Host" of the Society, ensuring the atmosphere is a living embodiment of our sanctuary. Protecting the "Why": Ensuring every decision made aligns with our mission of "Intellectual Warmth."People & Culture Recruiting, developing, and retaining a team aligned with quality-led hospitality Coaching and leading a specialized management trio (Bar Manager "Sensei" and Head Bartender "Artist"), to lead with clarity, empathy, and accountability Building a culture where standards are upheld through pride, not pressure Keeping the team inspired and fostering a culture of professional pride Ensuring the team understands why we do things, not just howStandards & Experience Maintaining exceptional standards across service, drinks, cleanliness, atmosphere, and presentation Protecting the guest journey from arrival to farewell, ensuring it feels seamless and considered Working closely with the bar leadership to ensure menu execution meets creative and technical expectationsCommercial & Operational Ownership Strategic & Commercial Ownership Driving the financial success of the venue through strategic planning, marketing, and impeccable cost control. Ensuring the "backbone" of the business-compliance, P&L, and safety-is as flawless as the drinks we serve. Balancing commercial growth with the "Quality over Quantity" ethosCreative Collaboration Overseeing the entire guest experience, ensuring the transition from the "Public Chaos" of the city to Hidden Society is seamless. Working with the management and the rest of the team to master the atmosphere and guest connection. Acting as a key collaborator in the ongoing evolution of the brand Menu development, training standards, and service "rituals" and ensuring that creativity always serves clarity to the guest experienceWho We're Looking ForThis role isn't about chasing trends or squeezing covers.We're looking for a leader who: Has proven experience as a General Manager in a prestige, quality-led hospitality environment. Understands that great leadership is quiet, consistent, and intentional Understands that the "unseen details"-the lighting, the scent, the silence-are just as important as the revenue. Has a strong grasp of both the creative and commercial sides of running a premium venue Leads with emotional intelligence, calm authority, and integrity Cares deeply about standards, structure, and getting the fundamentals right - every day Believes hospitality is about connection, not transactions If you're motivated by spreadsheets alone, this isn't the fit. If you're motivated by building a legacy and inspiring a new generation and be part of something great, let's talk.Why Hidden Society?A FOUNDING ROLE: You are the architect of the team and the culture for a landmark 2026 opening.AUTONOMY & OWNERSHIP: We want a Mastermind, not a follower. You will have the freedom to run this bar as if it were your own.A CURATED ENVIRONMENT: Work in a space designed for Sophistication, where the design supports your leadership, not hinders it.PROFESSIONAL FELLOWSHIP: Join a group that values quiet excellence and aims to be a benchmark for London hospitality.Our Core Values1. The Canvas is the Room2. From Anxiety to Awe3. Hospitality is a Fine Art4. Quality over Quantity5. Inspire & Be Inspired