Jobs in London - Customer Operations Specialist • Central London

Company: Orveon Global

Central London

About Us Orveon is a new kind of beauty company launched in December 2021 when we acquired our three iconic brands - bareMinerals, BUXOM, and Laura Mercier. With more than 600 associates, operating in 40+ countries, we're truly a global business. Our headquarters are in New York, with additional locations in major cities worldwide. We love our brands and are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to making beauty better and creating consumer love. People here are passionate, innovative, and thoughtful. This is an inspirational group of talented people, working together to build something better. We are looking for the best talent to join us on that journey. We believe we can accomplish more when we move as one. About The Role We’re looking for a customer-focused Customer Service Specialist to join our Supply Chain team and play a key role in how our retail partners experience Orveon. This is an opportunity to be at the center of a fast-paced, international environment, working closely with colleagues and partners across the UK and continental Europe. You’ll thrive in this role if you enjoy problem-solving, building strong relationships, and taking pride in delivering a seamless customer experience. It’s a great fit for someone who brings curiosity, resilience, and a collaborative mindset, and who is motivated by working in a values-led organization where integrity, transparency, and partnership truly matter. Primary Responsibilities Process orders received via many mediums ensuring good service levels. Handling key accounts and relationships such as M&S, Boots & John Lewis. Managing sample or tester orders. Resolve Customer queries with pace and efficiency. Liaise with Finance regarding any Customers / orders on credit hold. Process Customers’ returns with speed and accuracy. Monitoring, reporting and communicating Customer service levels and complaints KPIs Action issues from Logistics Provider timely. Make the Logistics teams aware of any critical order requiring special attention. Be the trusted partner to the business areas you support with a great understanding of the market. Resolve issues independently or involve stakeholders in more complex topics. Qualifications Minimum 2 years proven experience in a relevant customer service role Fluent in English and another European language preferred (ideally French or German). Experience in order management in a busy retail environment You will be a confident communicator and show passion and empathy for the customer. Skills to deal with Customer complaints in a diffusive, apologetic manner with high levels of resilience. Strong attention to detail to drive order accuracy. Skills in tracking KPI’s, interpreting data, spotting trends and implementing solutions. Experience of Microsoft office products (Excel, Word, PowerPoint); experience using VLookup/XLookup /Pivot Tablefunction Experience of using ERP / Order Management Systems with experience of NetSuite being a great advantage What Orveon Offers You You are a creator of Orveon’s success and your own. This is a rare opportunity to share your voice, accelerate your career, drive innovation and fostering growth. We’re a human sized company so your work will have a big impact on the organization. We invest in the well-being of our Orveoners – both personally and professionally and provide tailored benefits to support all of you, such as: “Hybrid First” Model 2-3 days per week in office, balancing virtual and face-to-face interactions. “Work From Anywhere” – Freedom to work three (3) weeks annually from the lo-cation of your choice. Complimentary Products – Free and discounted products on new releases and fan-favorites. Professional Development – Exposure to senior leadership, learning and development programs, and career advancement opportunities. Community Engagement – Volunteer opportunities in the communities in which we live and work. Other things to know! At Orveon Global, we carefully consider a wide range of non-discriminatory factors when deter-mining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. Supplemented with all the amazing benefits above for full-time employees! Opportunities and Accommodations- Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. Find out more on our careers page. BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Orveon Global Recruiters/HR. Please confirm that the person you are working with has an @orveonglobal.com email address. Additionally, Orveon Global does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit the Orveon Global Careers Site at https://www.orveonglobal.com/career to verify the posting and apply though our secure online portal.