Jobs, fresher vacancy - Business Operations Manager • UK

Company: Pharmica

UK

Company OverviewPharmica is one of the UK's leading online pharmacies, redefining the pharmacy experience with our cutting-edge technology and customer-first approach. We're committed to providing accessible, efficient healthcare, and creating positive outcomes for our customers. At Pharmica, we believe in making healthcare more convenient, impactful, and personalised, driving everything we do.Job OverviewWe are seeking a dynamic and strategic Business Operations Manager to lead and optimize our operational processes. In this vital role, you will oversee daily business functions, streamline workflows, and implement initiatives that drive efficiency and growth. Your leadership will ensure our operations support the company’s mission to provide accessible healthcare services while maintaining high standards of quality and compliance.DutiesOperational ManagementOversee daily business operations across multiple functions to ensure efficiency and effectivenessCommercial & Financial OversightManage commercial property matters including building maintence, negotiating business rates, council tax assessments, as requiredLegal & Regulatory ComplianceCoordinate legal matters including partnership agreements, contracts, and commercial documentationOversee regulatory licensing applications and renewals (such as WDA for pharmacy operations)Ensure compliance with all relevant business regulations and industry standardsManage relationships with solicitors, regulatory consultants, and compliance advisorsProject ManagementLead and coordinate cross-functional projects from initiation through completionManage timelines, deliverables, and stakeholder communicationsOversee completion of business partnerships and commercial agreementsTrack project progress and report to senior leadershipStakeholder ManagementAct as primary point of contact for external advisors, consultants, and regulatory bodiesBuild and maintain relationships with key business partners and suppliersCoordinate between internal departments to ensure alignment on operational prioritiesCommunicate operational updates to leadership and board membersTeam LeadershipSupervise operational staff and administrative functionsDelegate tasks effectively and ensure accountabilityFoster a culture of continuous improvement and operational excellenceDevelop and implement operational policies, procedures, and best practicesIdentify operational inefficiencies and implement improvementsMonitor key performance indicators and report on operational metricsExperienceProven experience in business operations management within healthcare, e-commerce, or related sectorsStrong leadership skills with the ability to motivate teams and foster collaborationExcellent analytical skills with proficiency in data-driven decision-making toolsKnowledge of healthcare regulations, compliance standards, and quality assurance processesExceptional communication skills for stakeholder engagement at all levelsAbility to manage multiple projects simultaneously in a fast-paced environmentExperience with process optimisation methodologies such as Lean or Six Sigma is a plusPersonal AttributesProactive and self-motivated with the ability to work independentlyPragmatic and solutions-focused approachStrong negotiation and influencing skillsMeticulous and analytical thinkerCalm under pressure with good judgmentDiscretion when handling sensitive business mattersBenefitsCentral London (WC1X) office with spectacular views of the city and within walking distance from various underground and train stations such as Russell Square, Chancery Lane, King’s Cross and FarringdonFun and friendly office environment (table football, fruit bowls, cakes and snacks, drinks fridge, etc.)Regular socialsPension schemeEmployee DiscountFree ParkingExcellent mentorship and career developmentPrivate medical insurance (activated after probation), with rewards including:Amazon Prime MembershipWeekly drink at Café NeroUp to 50% off gym memberships: PureGym, Virgin Active, Nuffield HealthDiscounted Apple watchUp to 40% off fitness trackers and smartwatches from Garmin, Fitbit, Samsung, Polar and WithingsDiscounted cinema tickets (Vue, ODEON)30% off Merlin Attractions (Alton Towers, Thorpe Park, etc.)Up to 20% off on up to 4 hotel bookings a year with ExpediaDiscounts on Waitrose shopping and healthy food boxes (Mindful Chef)75% off selected Champneys Spa BreaksVitality American Express Credit Card (get up to 2% cashback)Rakuten TV on-demand movie rentals30-day Deliveroo Plus Gold MembershipWeekly discounts at ItsuAmazon Gift Card (£5 or £10 gift card each month)Up to 25% discount with luxury hotel, Mr & Mrs SmithGymShark and SportsShoes discounts12 months Fiit Membership25% off selected full priced bikes or 15% off selected Turbo e-bikes, as well as discounts on equipmentWeightWatchers Premium membership for 6 months for £3012 month subscription with HeadspaceUp to £1,026 cashback on a Peloton Cross Training Tread, or up to £630 cashback on a Peloton Cross Training Bike or Cross Training Bike+Free Allen Carr Easyway stop smoking programme worth up to £379 with the option to attend one programme at over 40 centres nationwide