Jobs in London - Receptionist Supervisor - London - London • UK

Company: Big Mamma

UK

Receptionist Supervisor - London - LondonBig Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.We're now looking for a Reception Supervisor to lead our front-of-house teams across our Central London restaurants.The roleAs a Reception Supervisor at Big Mamma, you'll be the perfect example of our brand, ensuring every guest receives a warm, professional welcome and a seamless experience.You will:Lead the host team, maintaining high standards and maximising bookingsResolve or escalate issues and complaints when neededManage bookings and enquiries using SevenRoomsOnboard and train new hosts, supporting floor managers with rota schedulingSolve problems proactively when bookings or service don't go as plannedCreate memorable moments for guests with a warm, friendly and professional attitudeSupport the Events Team in managing enquiries for private hire and eventsAssist with the coordination and on-the-day organisation of events and private hireAbout youBig smile and passion for Italian foodHigh energy, proactive attitude and team spiritExcellent customer service, leadership and communication skillsComprehensive knowledge of floor operationsPrevious experience as a head host/hostess or reception supervisorPrevious experience with SevenRoomsFlexible availability, including evenings and weekendsWhat Big Mamma offersPermanent, full-time position £18.21 per hour + Tronc Point5-day working week with 2 days offDaily staff meals15% discount across all Big Mamma restaurants (UK and Ireland) 500 employee referral bonusWagestream - access your pay between paydaysMental health & wellbeing support (Open Up)Continuous training and career progressionMobility across UK and European venuesBig Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.