Jobs in London - Business Development Manager - London, EC2M 2QS • UK

Company: ETM Group

UK

Business Development Manager - LondonETM Group is a dynamic premium hospitality business behind some of London's most exciting restaurant and bar destinations. Our Head Office teams are the engine of our operations - partnering with venues to deliver excellence, champion our people, and support the continued growth of the brand. We're looking for individuals who share our passion for hospitality, thrive in a collaborative environment, and want to make a meaningful impact within a forward-thinking company. We're now on a look out for a commercially driven Business Development Manager to lead pre-booked sales at The Botanist Broadgate - one of most vibrant venues in ETM's portfolio. Role Overview: The role of a Business Development Manager is all about driving revenue, building long-term client relationships and positioning The Botanist Broadgate as a go-to destination for corporate events, sporting occasions and premium hospitality experiences. Working closely with Operations, Marketing and venue leadership, you'll shape and deliver a high-impact sales strategy that fuels both growth and guest experience. Measures of Success - EPIC Values Excellence - Consistently delivers sales targets and KPIs.Passion - Champions the venue and brand at every opportunity.Integrity - Builds trusted relationships internally and externally.Challenge & Innovate - Drives new ideas that enhance revenue and guest experience. This is a Hybrid role, with flexibility for evenings/weekends around key events. Company Benefits: 33 days of holidays + one extra day of holiday for each year you work with us up to 5 days (after the 2nd year) 50% off of food and drinks across our venues, for up to 5 friends and you Generous employee referral scheme Money off your shopping at many high street stores Cycle to work scheme Access to Wagestream for better money management Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program Group wide Learning and Development opportunities Key Responsibilities: Commercial Performance & Sales Growth Deliver and exceed pre-booked sales and revenue targets. Create and execute a strategic venue sales & events plan. Drive corporate and consumer bookings across events, celebrations and key trading periods. Support the General Manager in achieving overall commercial goals. Provide clear pipeline reporting, forecasting and conversion insights. Venue Representation & Client Experience Act as the venue's commercial lead and primary contact for event sales. Represent the venue at networking events and within the corporate community. Host show rounds, develop proposals and negotiate bookings. Oversee event planning, briefs and internal handovers. Lead guest experience at key events, managing feedback and service recovery. Business Development & Relationship Growth Build and nurture new and existing client relationships. Develop long-term sales plans around key calendar and sporting moments. Deliver showcase events to engage agencies, bookers and corporate clients. Monitor competitor activity and drive sales initiatives. Maintain strong CRM data and retain business within the wider ETM portfolio. Enquiry Management & Conversion Lead complex and high-value enquiries end-to-end. Identify client needs, upsell effectively and convert to confirmed bookings. Maintain excellent response times and enquiry standards. Systems, Process & Administration Own CRM and reservations platforms (Collins & OpenTable). Manage pipeline reporting, invoicing and booking administration. Support table planning and yield optimisation. Track and deliver against daily sales KPIs. Leadership & Collaboration Coach and support Sales & Events Executives where applicable. Assist with recruitment, onboarding and talent pipeline development. Support rota planning across peak trading periods. Present sales performance and contribute to cross-functional planning Skills & Experience: Essential Passion for luxury hospitality, with strong knowledge of sporting events and celebration-led sales opportunities. Proven track record in business development or event sales within premium hospitality or sport-led environments. Strong commercial acumen with experience delivering revenue targets and conversion KPIs. Confident communicator and presenter, skilled in show rounds, proposals and negotiations. Highly organised, with the ability to manage multiple stakeholders across venue, marketing and operations teams. Strong CRM capability (Collins, OpenTable or similar) with accurate reporting and forecasting skills. Exceptional attention to detail across contracts, proposals and event delivery. Desirable Experience using Collins, OpenTable, Triple Seat or similar systems. Established network within the London corporate and sporting events market. Experience delivering showcase or networking events to drive sales pipeline growth. ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Why not check us out on social media? Search @ETMCollectionldn and @Sport_ldn on Facebook, Instagram or LinkedIn and find out what it's like to work with us. If you are interested in being our new Business Development Manager please click apply!