Jobs, fresher vacancy - Customer Accounts Administrator • Worcestershire

Company: HAYS

Worcestershire

Immediate Start, Temporary, Customer Accounts Administrator, Droitwich, Full time, Hybrid, £25k Your new company Hays are pleased to be working with this growing Droitwich organisation who are on the lookout for the right candidate to join them and start immediately.Your new rolePreparing and issuing customer contracts to enable the start of billingSupporting a seamless customer journey, including the creation of tailored payment schedulesResponding promptly to customer enquiries and maintaining accurate records in SalesforceCollaborating with internal departments to resolve customer issues efficiently and courteouslyManaging cancellations, updating customer accounts, and generating final invoicesHandling refund requests and maintaining clear communication with customersProcessing promotional offers by verifying customer eligibility and updating internal systemsAssessing and processing buyout eligibility for new customersAssisting the Credit Controller with payment chasing and arranging payment plans when requiredProviding support across other departmental tasks as neededAddressing issues proactively and in alignment with company valuesUpdating customer accounts in compliance with GDPR requirementsTaking payments over the phone and ensuring accounts are updated accuratelyWhat you'll need to succeedThis is a customer-facing role, so you will display good customer service skills, by being professional and a clear communicator dealing with customer account queries via phone/email. You will be required to work as a team and collaborate with other departments to ensure queries are resolved fast and efficiently. The ideal candidate will have experience within a similar position, and be able to demonstrate an understanding of the role. You will also be required to log accurate notes within Salesforce, so good IT skills are essential.What you'll get in returnHybrid work with 2 days in the office per week (once training has been completed).Free parking on siteFriendly team environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4769641