Jobs, fresher vacancy - Customer Service Specialist - Outbound • UK

Company: Teleperformance

UK

Customer Service Specialist - NHS Blood and Transplant Location: onsite in Newtownards, Northern Ireland Contract: Permanent, onsite working only in Newtownards, currently no work at home opportunities Start Date: 20th April 2026Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 11:30am and 8:30pmMonday to Friday – currently no weekends worked.Training: 10 Days (onsite 9.30am - 6pm)Salary: £26,436.80 Is this role right for you? Do you have a passion for helping others? Do you have the ability to deliver a first-class customer experience?Would you enjoy being part of a highly engaged and compassionate team that represents one of the one of our key clients, NHS Blood and Transplant. If you can answer ‘YES’ to these questions, then we’d love to hear from you! Job Overview As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment.You will have the desire to help all callers providing accurate information relating to blood donation appointments. You will be self-motivated and have passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences. Our callers want to talk to understanding empathetic people who’ll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you’ll have the chance to support the NHS Blood and Transplant Service. Key ResponsibilitiesResolve customer inquiries with speed and precisionAssist customers with queriesDelight customers by providing timely, accurate and expert adviceDeliver a service where patience, empathy and building rapport are centralRecord, track, and effectively resolve incidents and queriesCreate clear notes on customers’ accounts with relevant details Comply with company’s policies and practicesUpdate your knowledge through the associated guidelines and proceduresManage databases, tools, applications and operating systemsStrive to achieve first call resolution Candidate RequirementsWe believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line. If we work with the things we enjoy, then work should be a pleasurable place to be. Who are we?Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects.We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world. Here are our key benefits… Perks at Work – Savings Discounts / Free Online ClassesHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal AdviceCritical Illness – up to £10,000Cycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards – For the best of the bestRefer-A-Friend earns up to £1,200 for youMonthly Wellbeing WebinarsDedicated Employee Experience Progress – Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.Open-Mindedness- You are able to be open to different ways of thinking and new ideas.Critical Thinking- You are able to think logically when making decisions.Solution Orientation- Having a forward thinking mindset focused on resolving challenges.Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.