Работа в России, вакансия - Support and moderation specialist • Эстония - id310

Wisebits is an international IT holding with a strong technical team!

Our key product is a high-load video hosting platform used by millions of people worldwide every day. With over 15 years on the market, we' ve built a professional team that values engagement and initiative.

If you' re excited about working with a high-load product and want to have an impact on its development, join us!

What you' ll be working on:

• Review and moderate content, including text, images, and videos, to ensure compliance with company guidelines and policies.
• Identify and remove inappropriate, offensive, or spammy content.
• Respond to user inquiries and support requests through various communication channels.
• Provide accurate and timely information to users, addressing their concerns, and resolving issues effectively.
• Troubleshoot technical problems users may encounter and escalate technical issues to the appropriate teams.
• Provide insights and recommendations for improving User s engagement and content quality.
  
  What we expect from you:
• The candidate must have EU work permit.
• Strong written and verbal communication skills, B2 or higher level of English language proficiency.
• Experience in customer support, content moderation.
• Ability to remain calm and professional when dealing with difficult situations or users.
• Familiarity with online platforms and social media.
• Proficiency in using moderation tools and software.
• Ability to work during weekends.

What we offer:

• Stable, fully transparent salary.
• No bureaucracy — flexible working conditions.
• Comprehensive benefits package, including health insurance and language courses.
• Remote work.
• The active and cool team.