Работа в Москве, вакансия - IT services and Technology Business Partner Russia- Kazbec • Москва - id197

Accountabilities

IT services and Technology Business Partner Russia-Kazbec focusing on:

• Building up to date Infrastructure architecture to onboard and support following technology, including Cloud servers and services, Network equipment, Data Warehouse and Data Lake, BI, CRM, ERP + track and trace.
• Leading infrastructure track in core projects for ERP, CRM, BI, Track and Trace in Russia-Kazbec, ensuring that we are using and choosing best local vendors and following IT security standards.
• Overseeing the day-to-day operations of IT services, the Service Desk, IT contractors, and providers, ensuring the efficient and effective delivery of services to internal customers within Syngenta' s Russian and KAZBEK territories.

Incident and Problem Management:

• Managing and resolving incidents, requests, and problems related to IT services, minimizing disruptions to business operations withing agreed SLAs.

Service Level Management:

• Defining and managing service level agreements (SLAs) and operation level agreements (OLAs) to ensure services meet agreed-upon performance targets, in accordance with ITIL v4.
• Regular review and continuous improvement.
• Budgeting and payment of supplier services.

Change Management:

• Managing changes to IT systems (cloud storage, physical and virtual servers, network equipment, and video conferencing systems) and services, ensuring their implementation with minimal disruption to business operations.
• Control, review, and pro-active reporting for all changes with all stake holders.

Stakeholder Management:

• Building and maintaining relationships with stakeholders at all levels, ensuring their needs are understood and met, on local, regional and global level where’s needed.

Continuous Service Improvement:

• Identifying and implementing opportunities to improve the quality, efficiency, and effectiveness of IT services in cloud, network, servers, VC, printing and other equipment.
• Regular EOL replacement for all infrastructure (network, servers, printers, VC etc.) and user’s IT equipment (e.g. laptops, smartphones, tablets etc.). Planning, business case preparation, following Syngenta standards and best practice.
• Regular refreshment and alignment for IT policies in the region (Devices, Mobile services etc.)

Resource and IT Project Management:

• Managing IT outsource resources, including personnel, budget, and technology, to ensure optimal service delivery.
• Managing IT projects aimed at localization and import substitution or developing current solutions.
• Preparing Cloud infrastructure for current and future business technology transformation projects, including ERP, CRM, BI, DWH, new GTM for Digital Marketing streams.

Security and Compliance:

• Ensuring IT security, infrastructure, access control, and their compliance with applicable company regulations, policies, and legislation.
• Ensure that all service and support functions meet customer needs.
• Ensure compliance with relevant reporting standards.
• Ensure that all technical changes are communicated, managed, and appropriately governed.
• Ensure the implementation of a continuous service improvement program across the entire service delivery function.

Knowledge, experience & capabilities

• Education: Bachelor' s degree in information technology, computer science, or a related field, and/or a master’s degree.
• At least 7 years of experience in IT.
• Experience working in matrix organizations and managing contractors (external service providers, geographically distributed).
• Good knowledge of local vendors and their capabilities.
• Infrastructure Architecture role for at least one of the full end-to-end project with localization for ERP, CRM, BI, DWH, AD, Exchange, web site, any global application.
• ITIL certification, or confirmation of training and practical knowledge for last 5 years.
• At least 5 years of experience managing IT projects using the following methodologies: PMBoK, Prince 2, Waterfall, Scrum.
• Completed training and/or advanced courses in IT competency development.
• Conversational English, experience interacting with English-speaking suppliers and colleagues from other countries.