Работа в России, вакансия - Payments Team Leader (Igaming) • Минск - id478

We are looking for a Payments Team Leader, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!

Key Responsibilities

• Assist the Manager in training and any administrative duties
• Be a reliable and effective liaison with Customer Services to resolve any issues
• Monitor the agents’ quality and productivity in a structured manner and action accordingly any non- adherence to processes and lack in productivity
• Identify any training needs or lack of processes
• Ability and flexibility to handle the normal Risk, Fraud & Payments routine tasks.
• Proactively put processes in place to identify risky and fraudulent players from financially harming the business
• Suggest improvements to the existing tools to make work flow more efficient
• Responsible to reach Fraud KPIs set by the business
• Maintain and develop team processes & knowledge base
• Carry out any other ad-hoc duties as required by Head of RPF

Requirements

• Excellent organizational and communication skills
• Meticulous, takes initiative and possesses good analytical skills
• Ability to meet deadlines on a day-to-day basis
• Ability to work under high pressure in a proactive way
• Adaptable to change and understanding of change management to support the business
• Can do attitude
• Good knowledge of Microsoft Office
• Previous people management responsibilities
• Experience in iGaming is a must

• Englis b2+