Работа в России, вакансия - Customer support specialist • Аргентина - id390

Tangem is a stable and well-funded startup experiencing rapid growth and development, supported by giants like SBI Holdings, Shima Capital, and others.

We develop mobile applications and NFC smart cards that allow for simple and secure storage and distribution of digital assets. Tangem is chosen by users in 171 countries worldwide, and we' re not stopping there. We' ve grown our user base by a factor of 9 and doubled our team, with plans to continue growing—expanding the functionality of existing products and launching new ones.

As the Customer Support specialist, you will be accountable for providing outstanding customer service and support to clients through multiple communication channels. Your main objective will be to ensure customer satisfaction by addressing client inquiries promptly and precisely. You will need to possess extensive knowledge of our products, and specifications to succeed in this role. The main focus is to support foreign clients in different languages.

Main duties:

• Assisting clients, problem solving in chats, emails, messages, social networks
• Providing clients with information on the Tangem wallet.
• Writing and updating the help information provided to clients.
• Keeping notes on customer issues, questions and suggestions in order to pass information to other concerned employees.

Main requirements:

• Experience in crypto industry
• English, Russian from C1. Additional languages will be an advantage
• Experience with: Zendesk, Agorapulse, Appradar, Frontapp, Shopify, Insales, Instaram, Telegram, Discord, Facebook, YouTube, Twitter, LinkedIn

What we offer:

• Stability, growth, participation in shaping the future unicorn
• Work schedule: (Saturday - Wednesday) 12 am - 8 am GMT+3, but not more than 9 hours per day and 40 hours per week
• A competitive salary in USD/USDT