Jobs in London - Housing Support Officer • North West London

Company: Caridon Group

North West London

Job Title: Housing Support Officer Reporting to: Housing Support Service Lead Staff Reporting: N/A Salary: £25,900 PA Working Hours: Monday to Friday (9am to 5pm or 10am to 6pm) Tasks To carry out Personal Housing Plans and Risk assessments To support clients in meeting their set goals set in accordance to their Personal Housing Plans To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increase their ability to cope and live independently To provide support and advice to vulnerable people to enable them to manage their tenancies To assist clients in reporting repairs To maintain regular contact with clients to support them to implement their Personal Housing Plans and help people to action their support needs Provide support on budgeting, maximising income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit Working with a range of agencies to promote health and well being, including harm reduction to reduce the impact of risky behaviours such as alcohol and/or drugs misuse To sign post clients to specialist organisation To liaise with colleagues and other partners in event of tenancy breakdown To maintain accurate Arthur records To record and report safeguarding concerns in line with Caridon Foundation duties and established policies and procedures To attend multi-agency meetings to promote the needs of clients or Caridon Foundation To refer clients to Resettlement Housing Officer in the event of tenancy breakdown To carry out regular planned visits in order to maintain the support service for tenants To provide monthly statistics To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation To stand in for other team members as and when required Communications Contribute to Group Newsletter Collate case studies, photographs and information from the field and provide to Public Relations Personal SpecificationExperience At least two year's experience in support work or similar role Demonstrable ability to develop nonjudgmental professional relationships with vulnerable clients i.e. people with mental health issues, substance misuse Experience working with those who have experienced homeless To be able to communicate well with clients and peers Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training Ability to liaise positively with other agencies A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control Skills and Competencies Computer literate (Excel, Word, Outlook and the Internet) Demonstrable ability to plan and prioritise own workload Excellent communication skills Ability to demonstrate initiative and work well under pressure Ability to work as part of a team Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team member's experiences can bring Benefits Generous Leave Entitlement: 25 days of annual leave. 8 days of bank holidays. Long-Term Service Recognition: Additional day of annual leave after 3 years of service.* Health and Well-being: 5 days of sick leave.* Life cover for added security.* Financial Incentives: Refer a friend and receive £200 after they complete probation.* Employee Wellness: Health Shield cash back plan for comprehensive health coverage.* Celebratory Events: Participate in Christmas events for a joyous workplace. Engage in team-building events to strengthen team bonds. Pension Plan: 3% employee contribution and 5% employer contribution for a secure financial future. Note: Benefits marked with an asterisk (*) are subject to eligibility criteria.