Jobs in London - 3rd Line Engineer • South West London

Company: Context Recruitment Ltd

South West London

3rd Line Engineer Kingston upon Thames (hybrid working - 3 days per week onsite) Up to £53k plus benefits A cutting-edge software business is looking to hire an experienced 3rd Line Engineer to join their expanding team. This is a customer-facing, Azure-heavy support role with a strong software and cloud infrastructure focus. You'll be the go-to technical expert for escalated software issues, delivering high-quality service across cloud-based systems and modern Microsoft environments. Responsibilities: * Handling advanced software support queries and escalations * Deploying and managing Azure App Services and Blob Storage * Supporting and maintaining Azure SQL Databases * Working with CI/CD pipelines and cloud-based apps * Acting as the final escalation point before engineering/development teams * Monitoring cloud services to ensure high system availability * Providing support during rollouts and upgrades (remote and on-site) * Participating in an on-call rota for enhanced client support Requirements: * Strong background in Azure cloud services, infrastructure and application support * Experience with App Service, Blob Storage, SQL DB, Azure AD, and Entra * Ability to troubleshoot, escalate, and resolve complex software issues * Passion for customer service and emerging tech * Ideally Microsoft AZ-900 or AZ-104 certified