Jobs in London - PCN Appeals Officer • London

Company: Hatched Recruitment

London

PCN Appeals OfficerWe are recruiting for a PCN Appeals Officer to join a busy Parking and Lighting team within a local authority's Regeneration and Environment department. Role OverviewThis role involves reviewing appeals and representations related to Penalty Charge Notices (PCNs), ensuring decisions are made in line with legislation and council policy, and supporting wider debt recovery processes. Key ResponsibilitiesAssess and respond to challenges, representations, and appeals against PCNs (parking, bus lane, and traffic restrictions)Decide whether to uphold or cancel PCNs in line with legislation and council proceduresPrepare and submit evidence for the Environment and Traffic Adjudicators (ETA) and County CourtAdminister the debt recovery process, including managing bailiff and legal enforcement stagesProvide high-quality written and verbal responses to public and internal enquiriesHandle telephone enquiries, service requests, and complaints professionally and efficientlyLiaise with other departments, enforcement agents, external bodies, and stakeholdersMaintain and update databases and standard response templatesSupport the implementation of service improvements and contribute to policy development We're Looking ForProven experience in processing parking or traffic challenges/representationsStrong understanding of decriminalised parking and moving traffic enforcement legislationHigh standard of written and verbal communication, including clear and accurate grammarExperience handling high volumes of correspondence in a performance-targeted environmentAbility to assess formal representations and make sound decisions based on evidenceStrong IT skills with confidence using databases, word processors, and spreadsheetsExcellent time management and workload prioritisation skillsStrong customer service ethic with a commitment to equality and professionalismDesirable · WAMITAB Level 3 or City & Guilds Level 3 in Notice ProcessingSignificant experience in notice processing following attainment of a relevant qualificationAbility to support and train staff and contribute to service development projects