Jobs in London - Service Designer • Central London

Company: Square One Resources

Central London

Job Title: Service Designer Location: Remote UK Salary/Rate: £400 a day Inside IR35 Start Date: Jan 5th - 12 month contract Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Service Designer with strong Public Sector experience to join their team for a 12-month contract. Job Responsibilities/Objectives Understand user needs. Collaborate with multidisciplinary teams to understand behaviour Analyse research findings, data, insight gathering, critical thinking and concept generation Strong grasp of qualitative/quantitative research methods. Work with researchers to conduct these studies Lead workshops to drive actionable outcomes Support the communication with product owners & policy colleagues to define the customer journey, articulate the vision for products and services Understand as-is service design and identify improvements Create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints Required Skills/Experience The ideal candidate will have the following: 7 to 9 years professional agency, consultancy and/o client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services A real breadth in your strategic design and technical expertise - from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices Strong knowledge and proven practical execution of Customer Centric Design Principles Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations Experience in designing, service design blueprints, customer journey and empathy mapping Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation Public sector experience essential If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.