Jobs, fresher vacancy - Consultant, Client Success • UK

Company: Pismo

UK

Job DescriptionClient Engagement & Relationship ManagementServe as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption.Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans.Establish and nurture relationships at the C-level within enterprise organisations.Technical & Operational ExcellenceProvide expert guidance on platform features, card payment processing, and core banking operations.Conduct regular check-ins, training sessions, and meet-ups to ensure customers are fully equipped to maximise platform value.Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptlyCustomer Success DeliveryDevelop a deep understanding of each customer’s business and industry to deliver tailored solutions and advice.Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.Act as a customer advocate within the company, representing client feedback and needs.Monitor customer health metrics and usage data to proactively identify risks and opportunities.Develop and execute strategies to drive user adoption, satisfaction, and retention. Process Improvement & Best PracticesDocument and share best practices and success stories with clients and internal teams.Influence and implement new internal processes to improve overall experience and organisational efficiency. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.