Jobs, fresher vacancy - CRO Account Director • Greater Manchester

Company: Visualsoft

Greater Manchester

We're on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. We’re also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK.The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client’s business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. With a strong focus on performance, they will consistently drive improvements in website performance. Adaptability is key, as they will proactively respond to evolving client needs with a strategic mindset. Additionally, they will collaborate with internal teams to refine and enhance CRO methodologies, ensuring continuous optimisation and success.Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out.Key Duties & Responsibilities Client Portfolio RelationshipNurture and own the relationship of your portfolio of clients.Client Portfolio RetentionBy utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Promote High StandardsThe execution of CRO services must be of a high quality, this ensures all clients are serviced fully and efficiently and to the best of Visualsoft’s ability at all times.Client HappinessMeasured by NPS and client retention levels.When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.Client ResultsContinuously strive to produce the highest results for Visualsoft clients via CRO.Take full ownership and accountability for all results, implementing change where required to improve.CRO Strategy OwnershipDevise and own best in class CRO strategies of your portfolio of clients.Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios.Implement industry leading strategies, even first to market where beneficial.RequirementsExtensive proven experience on either agency or client-side specialising in CROProven expertise in external CRO platforms and tools, analytics, forecasting and measurementExperience in building and executing CRO strategies, whether in-house or for clientsWorking to tight deadlines as a team and as an individualClient-facing experience at a senior levelClient meeting experience and proven strategy presentation skillsAnalytical and data-drivenDesirable Experience in eCommerceExperience in other digital media channelsGoogle Data StudioAttributionGoogle Tag ManagerBenefitsCompetitive basic salary with great progression optionsUnlimited paid holidays - yes that's not a typo!Hybrid workingMedicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapyEmployee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resourcesGreat working environments; our Stockton on Tees and Manchester workspaces are also dog friendlyA high-performance MacBookVS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!Free breakfast, fruit, hot and cold drinks and protein shakesFriday afternoon drinks to wind down for the weekendPension scheme to help you save for the futureCycle to work schemeDiscounts across our brandsRegular team social eventsTraining & developmentSo if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.Talent Hunter Referral Bounty - £250Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!___Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.