Jobs, fresher vacancy - Claims Handler • Hertfordshire

Company: Osborne Appointments

Hertfordshire

OA are recruiting for a Claims Handler to join our client’s growing team.You will support the Property Claims Department by ensuring that all claims are handled efficiently and accurately from first notification through to settlement. This includes managing payments, identifying potential fraud, and liaising with loss adjusters as required.Location: BorehamwoodHours: Monday to Friday, 9am – 5.30pm. 3 days in the office and 2 days working from home following successful probation period.Salary: £30,000Benefits:Life insuranceLearning and qualification opportunitiesCasual dress codeAnnual leave purchase schemePrivate health careCompany pensionClaims HandlerKey ResponsibilitiesTo process new and existing claims within agreed service standards.Act as the first point of contact, providing advice and guidance to policyholders throughout the full life cycle of a claimAccurately record and assess all information on notification of a claim, including obtaining and analysing supporting documentation, to validate and progress the claim appropriatelyMonitor claim progression, ensuring customers and relevant internal/external parties are kept informed of updates and any issues that may ariseNegotiate, settle, or repudiate claims within delegated authority limits, and refer any claim beyond authority to underwriters with clear recommendationsOperate in line with agreed procedures and protocols under Delegated Authority SchemesPrepare clear and professional written responses to enquiriesProcess and manage departmental email inboxes, ensuring timely responses and accurate record-keepingMaintain diary systems, using written and verbal communication to ensure follow-ups and actions are completed on timeHandle customer and stakeholder calls as required, supporting strong professional relationships with loss adjusters, insurers, and other relevant legal or claims professionalsEnsure all actions and documentation comply with FCA regulations and meet agreed service standardsAccurately enter and maintain client records, ensuring data quality and completeness within agreed service timelinesManage inbound telephone enquiries, resolving queries or directing calls appropriatelyMaintain up-to-date technical knowledge, keeping informed of industry news, regulatory changes, and best practice developmentsClaims HandlerSkills and ExperienceExperience working in a claim’s environmentExcellent written and spoken English, with strong mathematical skillsOutstanding communication skills, both written and verbal, with a strong customer service focus, a professional and friendly telephone manner, and the ability to communicate clearly and confidentlyExceptional attention to detail and accuracy, consistently maintaining high-quality standardsStrong teamwork skills, with the ability to collaborate effectively and build positive working relationshipsGood working knowledge of Microsoft Office, with the ability to quickly learn new systems and processes as requiredSelf-motivated and proactive, with the ability to identify issues, suggest improvements, and implement solutionsFlexible and adaptable, able to respond effectively to changing priorities and demandsStrong organisational and time-management skills, with the ability to plan, prioritise, meet deadlines, and follow through on commitmentsExperience in the property sector, particularly the private rented sector, is useful but not essential.A basic understanding of the insurance or financial services industry is also advantageous.If you are interested in this position, please apply online with your CV.BARNPERMBy applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold the data you have provided.Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.