Работа в Москве, вакансия - Customer Support • Москва - id340

Over the past 1.5 years, we have developed and launched our own proprietary platform for casino and sports betting, as well as a custom-built affiliate system as a standalone product to scale traffic and partner networks.
Today, we are no longer a startup, but a young, bold, and independent company: over the past year, we have grown 3x, expanded into 18+ new markets, and are preparing to launch new products and business directions in the near future.

We are expanding our team and inviting a new Customer Support Specialist to help elevate the user experience of our online entertainment service.

Requirements:

• Minimum 1 year of experience in customer support within the casino or sportsbook industry
• Excellent communication and sales skills
• High typing speed and accuracy
• English is mandatory proficiency in any other major European language (IT, ES, FR, PL, NL, EL etc.) is a strong plus

Responsibilities:

• Respond to customer inquiries via live chat and email
• Troubleshoot and resolve account, payment, and technical issues
• Provide accurate information about our games and promotions
• Gather customer feedback and share insights with the team
• Participate in setting up and structuring processes within the customer support department

Conditions:

• Fully remote
• Shift schedule: 2/2, 12 hours per day:
  Day shift: 08:00–20:00 GMT+3
  Night shift: 20:00–08:00 GMT+3
• You can choose a fixed schedule or mix day and night shifts
• Rapid career growth
• No bureaucracy
• Quick decision-making
• Flexibility in work approaches
• More personal freedom, responsibility and opportunities

Hiring process:

HR Interview

Test task

Interview with the Hiring Manager

Reference check & Job Offer

Join HEARTS PARTNERS
and Love What You Do ❤️‍🔥