Работа в России, вакансия - Technical Support specialist (Gamedev) • Сербия - id345

Nekki is a game development studio, the creator of Shadow Fight Arena, Shadow Fight 3, Shadow Fight 2, 11×11, and Vector. The total number of registered users for our games exceeds 1 billion worldwide. We develop and release games for PC, consoles, and mobile platforms.

We are looking for Technical Support to join the Shadow Fight 3 and Shadow Fight 4 team.

Shadow Fight 3 is a 3D fighting game for mobile with RPG elements and a loyal fanbase around the world. We have a strong technical base that helps us create fun and varied gameplay. You’ll be working with our internal systems and helping to improve them.

Shadow Fight 4: Arena is the first mobile fighting game featuring real-time synchronous PvP alongside PvE, including a social system where players can make friends and duel with them.

Responsibilities:

• Handling incoming player requests via the HelpShift ticketing system

• Collecting, analyzing, and forwarding bug reports and project issues to the development team

• Working with logs and in-game tools

• Collaborating with QA and development teams

• Supporting and improving the work environment and maintaining relevant documentation

What we are looking for:

• At least 1 year of experience in technical support

• Previous experience in game development

• Excellent communication skills: strong written Russian and English, ability to communicate with users politely and effectively

• Gaming experience and a passion for the industry

• Basic understanding of mobile applications and the development process

• Ability to organize workload and prioritize tasks

• Strong interpersonal skills, stress resistance, and attention to detail

What would be a plus:

• Familiarity with HelpShift

We offer:

• Work Schedule: 5 days a week, with Saturday and Sunday as mandatory workdays. Upon joining, you can choose your two fixed days off from Monday to Friday. National holidays do not affect the set schedule

• A great team with a friendly, informal work environment where we share interests, play video games together, and organize internal events (game jams, tournaments, and meetups)

— Opportunities for professional development, including participation in specialized conferences and educational events

— Work remotely from anywhere. Working hours: 10 AM – 7 PM (GMT+3, including a 1-hour break), with the option to adjust

— Support for personal growth: English courses, psychologist sessions and various educational programs

— Internal coins you can collect and exchange for unique merch in our store

If you don’t hear from us within 7-10 days, it means we won’t be moving forward with your application this time. We truly appreciate your interest in our company and the time you took to apply. Thank you!