Работа в России, вакансия - Специалист по бронированию/Reservations officer • Тбилиси - id368

Position: Reservations officer

Location: Remote

Working days:

• Monday to Friday from 10:00-19:00 Saturday: 10:00-15:00

Duties & Responsibilities:

• Cooperate with agents to determine their needs and advise them appropriate hotels, modes of transportation, costs and accommodation
• Build and promote strong, long-lasting relationships with agents
• Reply to queries and calculate total travel costs as per their request and offer alternatives in case the requested hotels/resorts are fully committed or fully booked
• Maintain all the personally made bookings and make sure all the services are in order before guest arrival and payments are collected before the due date
• Deal with occurring travel problems, handling complaints swiftly and update the Superior
• Provide support to the agents, be reachable over the corporate mobile line and email 24/7
• Generate “proforma invoice” through the system and follow up the deadlines
• Work with a reservation system, data entering and maintaining
• Update partners with special offers, advise on hotel services
• Maintain a healthy relationship with hotels reservations and sales team
• Perform daily routine, check to ensure all reservations entered are correct and accurate
• Participate in office meetings: company team meetings, meetings with hotel’s representatives
• Achieve the company' s sales KPI targets
• Other relevant duties as assigned by the Management of the company.

Skills & Abilities:

• Bachelor or Master Degree in tourism or any other relevant field
• Minimum 3 years of experience in the travel field (travel company)
• Experience in working with different booking systems
• Experience in making around 10-20 bookings per day
• Skills at reservations and sales of tourism products
• Ability to work with people and deal with stressful situations
• Strong character, emotionally stable, self-motivated, enthusiastic, creative, stress-resistant and business lettering skills
• Good communication skills in order to build warm and mutually fruitful relations with agents and Resorts' management/Sales team
• Fluent English and Russian (both speaking and writing)
• Negotiation skills. To know how to use win-win strategies in sales/reservations/any type of negotiations
• Computer skills: Windows, Microsoft Office (Excel/Word/PowerPoint as a must), Internet Explorer, Google Suite, Zoom, Skype
• Reservations/booking systems
• Ability to read and calculate contracts from resorts will be a plus
• Analyze the market and recommend changes or improvements for better agent satisfaction and sales increase.

What we offer:

• Friendly team
• International and multicultural company experience
• Salary on time: fixed part + KPI + commissions from sales
• Annual paid leave 30 days
• Paid sick leave 10 days
• Paid Family Responsible Leave : 10 days (to take care of close relatives during illness)
• Attending resorts in Maldives as FAM trip (inspection) with our incoming tourists.