Работа в Москве, вакансия - Technical Support Specialist • Москва - id423

BMW Group Russia is looking for an Technical Support Specialist.

What awaits you?

• Support dealerships with technical recommendations in complicated repairs. Support can be done remotely using BMW Warranty Systems and on-site at dealerships as well.
• Coordinate process of repair. Involve First Level Support (BMW AG) as CoC in very complicated cases.
• Analyze incoming cases from the dealers, escalate to First Level Support mass quality or technical problem.
• Care about Special Cases.
• Support CRM department with all necessary information concerning technical problems as well as carry out quality check in case of complaints.

What you should bring along?

• Higher education. Technical and/ or automotive is preferably.

• Work experience: at least 3 years in automotive (aftersales or as a technical support specialist).

• High analytical ability, advanced PC and office equipment user, perfect communication and presentation skills, ability to work under pressure, excellent vehicle and technical processes knowledge.

• Fluent English and Russian.

What you can look forward to?

• As a part of the BMW Group, a career with BMW Group Russia can offer long term opportunities for growth and development locally, nationally and internationally. The BMW Group invests in its employees and boasts a positive and supportive culture and flexible working environment. We are based in comfortable office near the Sokol metro station, that provide a great place to work with good people and exciting, engaging and industry leading brands.
• At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible working schedule and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement. [For this role, we also support a hybrid model which combines remote and office working.]

What do you need to do now?

• If this sounds like the opportunity for you then apply today.
• Please note: To be eligible for this position, you must be able to provide proof of your legal right to work in Russia, if you are not a Russian passport holder.