Работа в Москве, вакансия - Customer Support Specialist for US Company • Москва - id347 (вакансия в архиве)

Axiom specializes in providing outstaffing and recruitment services, including hiring and controlling workflow for IT, Back Office, Support, and Market Research. We have a track record of successfully building effective remote command channels and completing complex IT projects. We are seeking an Customer Support Specialist to join our team.

As a Customer Support Specialist, you will be responsible for managing customer inquiries and resolving issues via email, chat, or social media channels. You will use ticketing systems to track customer requests and provide timely and accurate responses. Your responsibilities will include troubleshooting technical issues, answering product-related questions, and ensuring customer satisfaction. You will also work closely with other teams to escalate and resolve complex issues.

Responsibilities

• Respond to customer inquiries via email, chat, or social media channels in a timely and professional manner.
• Use ticketing systems to track customer requests and ensure timely and accurate responses.
• Troubleshoot technical issues and escalate complex issues to other teams when necessary.
• Answer product-related questions and provide guidance on product features and usage.
• Ensure customer satisfaction by resolving issues quickly and effectively.
• Collaborate with other teams, such as product development and sales, to resolve customer issues and improve the overall customer experience.
• Maintain accurate records of customer interactions and issue resolution in the company' s CRM system.

Requirements

• Excellent communication skills, both written and verbal.
• FLUENT ENGLISH
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using ticketing systems and CRM software.
• Experience in customer service or a related field.
• Technical aptitude and ability to troubleshoot technical issues.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Patience, empathy, and a strong customer-focused mindset.
• Ability to handle multiple tasks and prioritize workload.
• Experience in social media management and community engagement is a plus.

Mandatory Languages

• English

Salary

• Salary from $5 up to $6

Working Day

• Full Time Job

Working Conditions

• Working schedule: Monday to Friday – Business EST hours.
• Holidays and days off can be discussed.
• English-speaking environment.
• NOTE. It is a fully remote position, based on contract employment