Работа в России, вакансия - Customer Support Specialist (Payments/Native Russian speaking) • Минск - id285

We' re a dynamic, forward-thinking tech company dedicated to building innovative solutions that are reshaping the digital landscape (Fintech).

We’re seeking a Customer Support Specialist (mixed L1/L2) to join our team and play a key role in our mission. If you' re a problem-solver with a passion for helping others and a knack for detail, we want to hear from you.

Key responsibilities:

• Manage and resolve support tickets, from initial inquiry to final resolution or escalation.

• Investigate customer issues, identify root causes, and provide clear, effective solutions.

• Communicate with and assist our business partners and users, ensuring a smooth experience.

• Collaborate with other teams to tackle complex customer problems.

• Contribute to and maintain our internal knowledge base to ensure information is always current.

Work schedule

• This role follows a 4/4 shift pattern: two 12-hour day shifts (8:00 AM to 8:00 PM UTC+3) followed by two 12-hour night shifts (8:00 PM to 8:00 AM UTC+3).

Required skills

• Proven experience in a customer support role, preferably in a fintech, crypto, or tech-focused environment.

• Fluency in English (at least B2+ level) for all customer communication, which is text-based only (no voice calls).

• Native Russian speaker with excellent written skills.

• Exceptional attention to detail, a proactive mindset, and a strong focus on customer satisfaction.

• Solid understanding of payment processes (3DS, chargebacks, settlements, holds) and the ability to analyze and resolve complex cases and disputes.

Nice-to-Have

• Experience with support platforms like Zendesk, Intercom, and Jira.

• A degree or background in a STEM or business-related field. We welcome recent graduates and those new to the tech industry.

Why join us?

• Work with innovative, cutting-edge technology products.

• Enjoy the flexibility of a fully remote position.

• Receive a competitive salary with regular performance-based reviews.

• Access opportunities for professional growth and skill development.

• Benefit from clear career paths, with options for vertical advancement or lateral moves across different teams

Ready to make an impact? If you have the skills and the drive to help us build the future of digital finance, we want to hear from you. Apply now and join our team!