Работа в России, вакансия - Operator • США - id389

Please, write your current location in the cover letter.

Responsibilities:

• Handling inbound and making outbound calls, managing non-voice channels (chats, SMS, email)

• providing customer service and information about company services

• processing service requests for technician visits, scheduling technician appointments

• collecting payments from customers after services are completed, and acting as a liaison between customers and technicians

Required skills:

• You are fluent in English (C1/C2 levels both in verbal and written communication). Good pronunciation is highly needed.

• You are fluent in Russian (С2 level).

• You have high learning ability, information retrieval skills and high communication skills.

• You are friendly and strongly customer-oriented.

• You are hard-working and attentive.

• You are proactive and accomplished.

• PC knowledge at the level of a confident user

• Working environment from home should be the following: enclosed room (quiet place without outside noise), personal computer (laptop), headset (headphones with microphone, with noise pressure function), high-speed (stable) home Internet.

Desirable/Is welcome

• Technical or linguistic education.

• Experience as a contact center operator (remote or in-house)

• Experience as a service specialist.

• Experience in international projects involving the use of live English speech

• Experience in sales of services (not goods), the experience of warm and hot sales.

• Experience in working with any CRM software.

We offer:

• Remote position

• 5/2 schedule. 4, 6, 8, or 12-hour shifts during the week, (40 hours per week), flexible weekends

• 2 months of probationary period.

• Salary is 4$-5.8$/hour + bonuses for KPI (1500-2000 on average overall).