Работа в России, вакансия - Customer Support Specialist • Минск - id361

We are looking for a Customer Service Representative to assist in a healthcare environment with proven experience and a passion for providing assistance and excellent customer experience through our diverse communication channels.

Responsibilities:

- Take customer calls and provide accurate and satisfactory answers to their questions/concerns
- Provide exceptional customer service, while being decisive, firm and empathetic
- De-escalate situations involving dissatisfied customers
- Guide callers through troubleshooting and navigating them through the company site
- Book appointments with patients
- Upload documents into a healthcare portal
- Clearly communicate with internal team members on external customers’ requests
- Perform outbound calls
- Effectively manage a high call volume
- Document every interaction
- Perform other responsibilities as assigned

Qualifications:

- Team first mindset is required
- Ability to work in a fast-paced environment
- Must be able to adapt to change
- Must be able to manage multiple tasks and lines of communication
- Strong communication skills, both written and verbal
- Positive, can-do attitude with a commitment to excellence and achieving goals
- Tech savvy
- Able to work from 16:00 till 00:00 Minsk time zone.