Работа в России, вакансия - COO UAE / Country Manager (Fintech, PDL, BNPL, POS lending, Payment system, Microfinance) UAE, Dubai • ОАЭ - id466

Vacancy: Chief Operating Officer (COO) / Country Manager (Fintech, BNPL, POS lending, Payment systems), UAE, Dubai A fast-growing Fintech company based in Dubai, UAE, and part of a large fintech group, in search of a Fintech COO. Our Fintech team has launched new business lines in the UAE. We are seeking a COO whose primary mission will be to build from the ground up and launch the efficient operations of our operational teams in the UAE. Key Responsibilities: - Establish and launch core business operations from scratch: Collections (Soft, Hard & Legal), Sales, Partner Account Management, and Call Center - Develop and implement operational processes and a unified approach for all stages of the customer journey - Build and scale the team from 3 to 100 FTEs, including full-cycle recruitment, training, and team development - Design and implement operating principles, a motivation system, and KPIs for all operational teams - Participate in financial modeling, operational expense planning, and budgeting - Launch new products and scale existing ones in collaboration with business teams - Implement IT solutions (CRM, collections automation, scoring systems) We expect from you: - Proven experience as a Chief Operating Officer, Operations/Executive Director, or Head of Customer Service - Background in FinTech / Microfinance and/or experience with BNPL, POS lending - Hands-on experience managing teams of 50+ people - Deep understanding of customer-facing functions: Collections (Soft, Hard & Legal), Sales, PAM, Call Center - Experience building teams and establishing business processes from scratch - Ability to work in a fast-paced environment, make swift decisions, and take full ownership of outcomes - Strategic thinking combined with a hands-on approach and readiness to dive deep into processes when necessary - Systematic approach and proven ability to see complex projects through to completion We offer: - Formal employment in full compliance with UAE labor law - On-site work format - Competitive salary and performance-based bonuses (to be discussed individually) - 30 days of paid annual leave - 15 days of paid sick leave - Comprehensive medical insurance - Relocation package and support with adaptation in Dubai