Работа в Москве, вакансия - ITSM Service Desk Senior Specialist • Москва - id477 (вакансия в архиве)

Responsibilities :

Not less than 3-years of experience in User Support Services and one of the Systems listed below:

1. HP OpenView Service Desk

2. Jira

3. Hardware Inspector

4. SAP

5. Receiving telephone and e-mail requests and handling of these requests (not less than 1500 requests per month).

6. Working experience with Incident Management/Problem Management

7. Deep knowledge of information technologies, computer and office equipment, software

8. Advanced Microsoft Office User

9. Regulatory document development.
Requirements :

- Master Degree in Information Systems, Computer Science or a related technical field

- Certificate of Excellence not less than: “ITIL Foundation” or “COBIT 5 Foundation”- IS MANDATORY!!!

- Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation

- ENGLISH- not less than B2 level.

Conditions:

- Salary is about 160-175 USD per day.